Terms of Service – EzyMats

Last updated: 19 October 2026

1. About Us

EzyMats is operated by Ezy Mats Pty Ltd (ABN 39 608 138 610), an Australian business supplying gym mats, EVA interlocking jigsaw mats, martial arts mats, safety flooring and related products.

These Terms of Service apply to purchases made through our online store. By placing an order, you agree to these terms and our applicable Refund, Shipping and Privacy Policies.

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

2. Products and Descriptions

We aim to provide accurate product descriptions, specifications, photographs and pricing.

Certain products, including EVA foam mats, may have minor variations in colour, dimensions or finish due to manufacturing processes or differences between production batches.

Customers should review product specifications and ensure that the selected products are suitable for their intended application.

Unless specifically stated otherwise, our EVA interlocking mats are intended for indoor use.

Product descriptions and specifications do not limit your rights under Australian Consumer Law.

3. Pricing and Payment

All prices are displayed in Australian dollars (AUD) and include GST where applicable.

Shipping charges are calculated according to the delivery destination and order details. The final shipping charge is displayed at checkout before payment.

Payment must be completed through an accepted payment method before an order is processed.

If a pricing or product information error is identified, we will contact you to explain the issue and discuss the available options, including a refund where appropriate.

4. Orders and Availability

Orders are subject to product availability and payment confirmation.

After placing an order, you will receive an order confirmation.

If an item becomes unavailable, we will contact you to discuss a suitable alternative, revised delivery arrangements or a refund.

We reserve the right to investigate or decline suspected fraudulent transactions, subject to applicable law.

5. Shipping and Delivery

EzyMats currently offers delivery throughout Australia.

Shipping costs depend on the products ordered, quantity, dimensions, weight and destination.

Customers must provide complete and accurate delivery information.

Orders are generally dispatched within two working days, subject to stock availability and payment confirmation.

Delivery times are estimates and may vary depending on the carrier and delivery location.

Our Shipping Policy provides further information about freight calculations, delivery arrangements, tracking, authority to leave and delivery limitations.

Nothing in these terms excludes our obligations under applicable consumer law.

6. Warehouse Collection

Collection from our Braeside, Victoria warehouse may be available by prior arrangement.

Customers must contact EzyMats to confirm collection availability and arrange an appointment.

Our Sydney office is for customer service and enquiries only. Customer collection is not available from that location.

7. Returns and Exchanges

EzyMats offers a 30-day change-of-mind return period from the date of purchase for eligible products.

A 20% restocking fee applies to eligible change-of-mind returns.

Products returned under this policy must be unused, undamaged and in their original packaging, including any applicable edging or accessories.

Custom-made products, clearance items and products supplied by resellers may be excluded from change-of-mind returns, as described in our Refund Policy.

Customers should contact info@ezymats.com.au before returning goods.

For change-of-mind returns, customers are responsible for return freight costs unless otherwise agreed.

These conditions do not apply where a customer is entitled to a remedy under Australian Consumer Law.

8. Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

The 30-day change-of-mind return period and 20% restocking fee do not restrict these statutory rights.

Where required by law, EzyMats will also meet its obligations concerning reasonable costs associated with returning faulty goods.

9. Product Warranties

Certain EzyMats products carry a manufacturer's or supplier's warranty against manufacturing defects.

Warranty details and conditions are described in the relevant product information or our Warranty page.

Any express warranty is provided in addition to, and does not replace, rights under Australian Consumer Law.

10. Website Content and Intellectual Property

The text, images, logos, product information and other content on this website are owned by EzyMats or used with permission.

Content must not be reproduced or commercially distributed without permission, except where permitted by law.

Customers must not use the website for fraudulent, unlawful or harmful activities.

11. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

We use relevant customer information to process orders, arrange delivery and provide customer support.

12. Changes to These Terms

We may update these terms periodically to reflect operational, legal or website changes.

Updated terms will be published on our website. Changes will not retrospectively remove rights or alter obligations associated with existing orders where prohibited by law.

13. Governing Law

These terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protection laws that apply.

14. Contact Information

Ezy Mats Pty Ltd

Trading as EzyMats

ABN: 39 608 138 610

Email: info@ezymats.com.au

Website: www.ezymats.com.au

For enquiries concerning orders, delivery, returns or these Terms of Service, please contact our customer service team.