Refund policy

Can items be returned?

At Ezymats we understand mats may sometimes need to be returned. Aside from custom made, clearance items or items supplied by one of our resellers, all purchases can be returned for a refund or exchanged. There is a 20% restocking fee for any returns:

When can items be returned?

Items need to be returned within 30 days of Purchase. Please email info@ezymats.com.au before the goods are sent back to us. We will need your invoice or order number. 

How do the items need to be returned?

Mats must be unused and in the original packaging, which must be un-damaged and in original condition, including edging for the jigsaw mats. Ezymats reserves the right to reject the return or exchange of any goods, which do not meet these standards.

Where do the items need to be returned to? 

Unless advised otherwise, mats must be returned to:
Ezymats
14 Phoenix Court
Braeside VIC 3195

How long will it take to process my return?

Returned goods will be processed as soon as possible, usually within 3 business days. Please note, postage and funds transfer time will effect time it takes to receive your funds.

What about the shipping?

The customer must pay shipping costs for any returns or subsequent exchanges. Freight cost paid is non refundable. 

What if the shipment gets lost?

We will not accept responsibility or offer credit for any items lost or damaged during transit. Please pack return goods well and ensure you have a tracking number.

Can I return it myself?

Sure but please contact us first to schedule a time with our warehouse team for the return during their operating hours.